Leads need an answer.
A lead may already have cost you time or ad spend. If it waits for a reply or a basic scoping question, the customer may move on.
INBOX3 NEED A REPLY
Panel upgradeNew
Two-unit fitoutNew
Equipment installNew
MORE WORK FROM YOUR LEADS
Turn more enquiries into booked work.
Keep promising leads moving while you run the work already won. Maura would reply, collect the details that shape the quote and prepare a proposal for discussion. Your team resolves the open points; you approve the firm offer.
Concept preview · Email, chat and form connections are proposed, not live integrations.
MAURA / INBOUND DESKCONCEPT PREVIEW
Maura Northstar Property GroupFIRST REPLY READYScreening questions linked to your rulesFirm terms held for review
FROM FIRST ENQUIRY TO WORK ON THE BOOKSSCROLL TO EXPLORE ↓
LEADS YOU ALREADY HAVE
More booked work from the same leads.
Customers want a quick answer, but a responsible quote needs scope, cost and timing. When those details land on your desk, leads you have already paid or worked to generate can stall behind the jobs you are managing.
Your best people repeat intake.
Staff who know what to ask spend time chasing the same facts instead of moving quotes toward a decision.
OPEN QUESTIONSBEFORE PRICING
Site access confirmed? OPEN
Drawings supplied? OPEN
Crew window available? OPEN
The queue lands back on you.
You still have to spot risky assumptions and decide which offers can go out.
APPROVAL QUEUEWAITING
Two-unit upgradeScope unclear · date unconfirmedNeeds your input →
SEE THE HANDOFF
From first reply to approved offer.
Follow one illustrative lead from first reply to booked job. Maura would use your channels, screening questions, rates and past work to handle routine follow-up. Your team clears the quote; you approve the firm terms.
MAURA / MOBILE WORKFLOW · ILLUSTRATIVE
maura.INBOUND / 042OPPORTUNITY / NORTHSTARTwo-unit upgradeCustomer enquiry · first reply
CUSTOMER · EMAIL
“Can you quote the two-unit upgrade? We'd like it done next month.”
MAURA · FIRST REPLY
“I can get the details together. Are the units occupied, and do you have drawings to share?”
CUSTOMER · FOLLOW-UP
“Both units are occupied. I have drawings. We can arrange access after 5pm.”
MAURA · SCREENING
Thanks. I’ve attached the drawings to this enquiry. Is after-hours access required for all work, or only the first visit?
MAURA · DISCUSSION DRAFT
I prepared an initial scope from the enquiry and your references. Three terms still need confirmation.
PROPOSAL / DISCUSSIONTwo-unit upgrade
Work Installation + testing
Price Check rates + mobilisation
Date Confirm crew + access
MAURA · MANAGER REVIEW
The team confirmed after-hours cost, crew availability and site responsibilities. Review the revised terms before the firm proposal goes out.
PROPOSAL / V2Price, scope and date readyApprove this version or send a point back.
MAURA · AFTER APPROVAL
The approved proposal is with the customer. I can follow up on open questions while your team manages work already underway.
CUSTOMER · EXAMPLE OUTCOME
“The revised terms work for us. Let’s go ahead.”
OPPORTUNITY / BOOKEDTwo-unit upgradeCustomer decision linked to the approved offer
Latest: first scoping question prepared
FILL THE OPEN SLOTS
Make better use of your crew's week.
The aim is to book more work from the same flow of enquiries. If a paid lead costs your business hundreds, getting more from the leads already in hand matters more than buying another batch. Better intake and follow-up could put more real opportunities in front of your team, while you keep control of price and commitments.
- Lead response: fewer good enquiries waiting for someone to reply
- Team time: routine questions handled before a person starts pricing
- Manager time: decisions arrive with scope, costs and open risks in view
- Capacity: more booked work can put crews, routes and equipment to use
Illustrative operating goal, not a measured Maura result or forecast. Actual conversion depends on the leads, offer and team.
MAURA / WEEKLY OPPORTUNITY BOARDSAME LEADS · SAME SPEND
CURRENT MANUAL FLOW1–2jobs booked per week
Replies and scope questions compete with the manager's other work.
GOAL TO TEST3–5jobs booked per week
Test whether faster replies and scoping turn more of the same leads into booked work.
CREWMore of the week filled
EQUIPMENTUsage planned earlier
MARKETINGMore work per lead generated
Illustrative target only · No conversion lift has been measured
SPEED WITHOUT REWORK
Approve offers your team can deliver.
Maura would use your screening questions and company references to move each enquiry forward. Your team checks anything that changes cost, scope or delivery. You decide which replies can go automatically and which require review.
Customer conversationAsk and collect; do not invent missing facts.
Proposal for discussionLabel assumptions and open terms clearly.
Firm offerRequires the team's checks and manager approval.
BEFORE YOU COMMIT
Where does your team step in?
Would Maura send a firm quote without our approval?
No. The proposed workflow can gather details and prepare a discussion draft, but your team checks the price, scope and delivery terms before a manager approves a firm offer.
Can it work with email, website chat and forms?
That is the intended channel coverage for this concept. These connections are not live yet; early conversations will help us decide which channel to support first.
How would it know what to ask?
Your screening questions and approved references would guide it. When an unknown site condition or quantity affects the quote, Maura should ask or escalate rather than assume.
What if a customer wants a price immediately?
Maura could explain what is needed to quote responsibly and prepare an initial scope for discussion. Your team decides whether to give a range, arrange a site visit or wait for more information.
Will this turn more leads into booked work?
That is the outcome we want to test, not a measured result today. We would look at your enquiry volume, response time, booked jobs and capacity to see where faster follow-up could help.
JOIN THE DEMO LIST
Keep more good leads moving.
Join the list for a walkthrough invitation when demos open. Reply to the welcome email with where enquiries stall: first response, scoping, proposal or approval. We can use that to shape the conversation. No setup or payment required.
Maura is a product concept. The workflow shown above is illustrative.Get on the demo list.
See how Maura could move more incoming enquiries toward booked work, from first reply through scope and manager approval. Get an invitation when walkthroughs open.
One welcome email and personal replies. No booking calendar yet. Unsubscribe anytime.Open the form in a new tab ↗